Shipping & Returns

Shipping and returns 

Mode and delivery periods 
The delivery is carried out to the addresses provided by the customer when he makes his order. CONDITIONNEL sprl is committed to make shipment of the articles ordered as soon as possible.

Average delays for the articles available are from 2 to 4 days for Belgium. These deadlines can be more important for a international shipping. If some items are not available any more, CONDITIONNEL sprl will inform the customer either by email, or by telephone, or by mail of the new delivery periods. CONDITIONNEL sprl has the right to cancel an order if it is not able to honour it and the customer will be informed without any compensation. The delivery periods are given only as an indication; if those exceed sixty days as from the order, the sale could be cancelled and the purchaser refunded without any allowance.

Transport – Complaint 
Items are shipped to the purchaser risks to which it belongs to check the good condition of the parcel at the time of the delivery and to express what could be wrong, if necessary, to the provider by registered letter or extra-judicial act within three days following the reception of the product. 
This control must relate to the references, the quantities, the quality of the items as well as conformity with the order. No complaint will be accepted 8 business days after the delivery date.

CONDITIONNEL sprl chose to work with Belgian services of LAPOSTE for a shipment to Belgium and several conveyors for international . Shipping costs are those of the post office plus a cost for treatment fees of the order. For an order of equal of more than 150 euros in Belgium or 250 euros in Europe (except Ireland, Corsica,Sardinia, Sicily, the Canary Islands, Iceland, Malta, Cyprus and the United Kingdom), postage are free and taken charges by the provider. Any particular request concerning shipping of the products can be addressed to CONDITIONNEL sprl by e-mail ( However, CONDITIONNEL sprl has all the rights concerning the conditions of shipment and can cancell an order if the company does not find a convoyor which cannot be able of guaranteeing the smooth delivery of the package and within a reasonable price.


Shipping outside EUROPE
If you live outside EUROPE, you can order on our web site. However, regarding postages often really expensive for a heavy shipment outside Europe,
we strongly advise you to take contact with us BEFORE finalizing an order. Thanks.